How can technology impact business communication?

Technology significantly impacts business communication, and one of its critical influences is the potential for miscommunication. This arises particularly from the limited personal interaction that can occur in digital communication environments. For instance, emails and instant messaging lack non-verbal cues such as tone, body language, and facial expressions, which can lead to misunderstandings or misinterpretations of the message being conveyed.

Additionally, reliance on technology for communication can sometimes cause important nuances in conversations to be lost. When individuals communicate solely through digital means, the sincerity or intent behind words may not be fully understood, making it easier to misinterpret messages. This highlights the importance of not only utilizing technology effectively but also being aware of the limitations it presents in fostering genuine interpersonal connections.

Other statements suggest an overly optimistic view of technology's role in communication, either by asserting it always improves relationships, claiming it has no negative effects, or stating it eliminates the need for written communication, all of which overlook the complexities and challenges that technology can introduce into communication dynamics.