What is meant by 'active listening' in communication?

Active listening refers to the practice of fully engaging with the speaker to comprehend their message deeply. This involves not just hearing the words being spoken but also understanding the underlying emotions and intentions behind those words. Active listeners pay attention to the speaker's body language, tone of voice, and other non-verbal cues, which enhances their understanding of the message being conveyed.

By engaging fully, the listener can ask clarifying questions, provide thoughtful feedback, and demonstrate empathy, creating a more meaningful and productive communication experience. This technique fosters better relationships and ensures that communication is effective, as the listener is genuinely invested in the speaker's point of view.

In contrast, merely focusing on one's response or listening without engagement signifies a lack of genuine interest or comprehension, which detracts from the communication process. Immediate feedback, while important, should be thoughtful and not rushed. Active listening prioritizes understanding over simply waiting to speak, making it essential for effective communication in both business and professional settings.