Which of the following is part of the KEYS process?

The KEYS process is an essential framework in professional communication that emphasizes understanding and navigating the professional landscape effectively. Evaluating the professional context is a critical step in this process, as it involves assessing the specific circumstances, cultural dynamics, and industry standards that influence communication in a business setting. By having a proper evaluation of the professional context, an individual can tailor their communication strategies to align with the expectations and norms of the environment they are operating in. This understanding allows for more effective interactions and helps in achieving desired outcomes in communication.

The other options, while relevant to professional development and communication more broadly, do not directly represent a step in the KEYS process. Empathy development focuses on understanding others' perspectives, knowing your environment is essential for situational awareness, and self-promotion pertains to personal branding and visibility. However, these aspects are not specifically outlined as part of the KEYS framework, which concentrates more on contextual evaluation to improve communication efficacy in professional environments.