Which of the following is a key strategy for effective conflict resolution?

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Prepare for the ASU COM259 Midterm Exam with comprehensive flashcards and multiple-choice questions. Each question is accompanied by detailed hints and explanations. Get ready to excel in your Communication in Business and Professions exam!

Active listening is a key strategy for effective conflict resolution because it involves genuinely hearing and understanding the other person's perspective. This practice fosters open communication, allowing all parties involved to express their feelings and concerns without interruption. By demonstrating empathy and attentiveness through active listening, individuals can build rapport and trust, which is critical in navigating and resolving disagreements.

Furthermore, active listening helps clarify misunderstandings and allows parties to identify common ground or shared interests that could lead to a mutually acceptable solution. It encourages a collaborative environment where individuals feel valued, promoting constructive dialogues instead of escalating tensions. Overall, employing active listening as part of the conflict resolution process significantly enhances the likelihood of a positive and effective outcome.

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