Why is it important to focus on interests rather than positions in conflict resolution?

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Prepare for the ASU COM259 Midterm Exam with comprehensive flashcards and multiple-choice questions. Each question is accompanied by detailed hints and explanations. Get ready to excel in your Communication in Business and Professions exam!

Focusing on interests rather than positions in conflict resolution is important because it allows for finding common ground among the parties involved. When individuals or groups identify and articulate their underlying interests—such as needs, desires, and concerns—they can explore solutions that meet those interests rather than being locked into specific positions that may seem incompatible.

This approach opens up possibilities for collaboration, as it encourages participants to engage in dialogue aimed at understanding each party’s motivations and priorities. As interests are often more flexible than rigid positions, this shift in focus fosters creativity in brainstorming potential solutions and can often lead to more satisfactory outcomes for all parties. Ultimately, discovering shared interests helps alleviate tensions and build relationships, promoting a collaborative environment conducive to resolution.

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